Website Development Payment Obligations, Cancellations and Maintenance

  1. Website Development Payment Obligations – A down payment is required in order to begin development of your website. This is usually 50% of the upfront design fee, unless an alternative contract or proposal specifies a different amount. The outstanding balance on your website is due after the design, navigation and pages have been approved and built. Final payment is due regardless of whether all content for the pages has been sent by the client. This provision is in place to encourage the client to get content submitted promptly so that their site can go live. It also ensures that innoMEDIA gets paid for performing their duty under the proposal, despite tardy content from the client. After payment, innoMEDIA will still post outstanding content AT NO CHARGE for 3 months. In the event an “under construction” page is posted due to missing content, innoMEDIA will post ONE copy of any text/pictures on existing pages only, for up to 3 months after publish date. After the three months have expired, content posted to site will be billable at our current regular hourly rate. In the event that design and navigation changes are requested after they have been specifically approved by the client, these changes will be billable at our current regular hourly rate.
  2. Website Development Cancellation – If site design and development work has already begun (such as creating a design concept), then the down payment is non-refundable. innoMEDIA may elect at its sole discretion to offer a partial refund depending upon the circumstances.
  3. Stock Photography Payment Obligations – Stock photography includes most photos and/or images not provided by the client. Stock photography purchased on behalf of client for use in website development is billable at a minimum of $20 per picture. This amount is separate from the amount quoted for website design and development. Some pictures are more expensive than $20, in which case we will solicit client approval and communicate the price before purchasing.
  4. Domain name registration – This cost recurs annually. Domain name registration gives you exclusive rights to a certain name, such as, so that you can use it for your web-based purposes. If you have registered your own name, make sure you have yourself as the Registrant and Administrative Contact with a current, easily accessible email address. This will help to ensure that your domain can be renewed or transferred should the need arise.
  5. Hosting – This cost recurs annually. Hosting places the domain name on a particular server connected to the web, which allows you to post a website for viewing through a browser. Hosting comes with domain-based emails, bandwidth, storage space, database and security tools, and other features. We will recommend a well-known hosting company to you who offers fast servers and knowledgeable support. If you want to host your site on another server this must be disclosed before we begin programming.
  6. Website Maintenance – Your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform successfully. In order to keep your website secure and performing well, we offer you a monthly Web Care Program where we take care of all the back-end, so your site runs smoothly. Please take a look at the  Web Care Programs and decide which would be suitable for you:
    • Basic Web Care (Software updates, Website backups, Various Licenses)
    • Pro Web Care (+ Content updates, Performance scans, Google Analytics Reports, Support)
    • Premium Web Care (+ Keyword tracking, On-Page Search Engine Optimization)

Website Proposal Development Process

  1. Homepage Design– Once the site design is approved by the client, usually via email consent, the design is considered ready for implementation.
  2. Navigation– Once site outline/map is approved by the client, usually via email consent, the site navigation is considered ready for implementation. Combined with the approved graphic design, this becomes the site structure.
  3. Content– Provision of content is customer’s responsibility, unless specifically negotiated ahead of time as part of the project proposal.
    • Text content– Copy for all website pages and links needs to be delivered digitally and should be carefully proof-read by the client.
    • Copy development – Should client wish innoMEDIA to develop content for the site, website copy is billable at our regular hourly rate. Development of copy is accomplished via innoMEDIA Web Design interviewing the client about the topic areas to be addressed on their web pages. innoMEDIA then composes appropriate copy, submits to the client for review, edit, and approval. Approved copy is then posted to the web pages.
    • Graphical content– Images outside of the website design must be provided in digital form or in a form that can be easily scanned, unless otherwise provided for in customer’s contract.
  4. Training – For websites with administrative control panels or content management systems, two (2) one-hour training sessions will be provided.
  5. Technical SupportWe offer local and long-distance phone support to our clients. We do not normally bill for technical support depending on the source of the problem, its severity, and our time invested. If innoMEDIA is not the source of the problem, technical support may be billable.
  6. Search Engines – All websites designed by us are search engine friendly. However, we do not guarantee any specific position in search engine results for your website. We perform search engine optimization according to current best practice at an additional cost.
  7. Disclaimer – Notwithstanding anything to the contrary contained in this contract, neither innoMEDIA nor any of its employees or agents, warrant that the functions contained in the web design project will be uninterrupted or error-free. In no event will innoMEDIA or its owners or employees will be liable to you or any third party for any damages, including, but not limited to, service interruptions, the hosting service or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to operate the website, failure of any service provider, of any telecommunications carrier, of the Internet backbone, of any Internet servers, your or your site visitor’s computer or Internet software, even if innoMEDIA has been advised of the possibility of such damages.
  8. AssignmentWe reserve the right to subcontract any services that we have agreed to perform for you as we see fit.
  9. Non-disclosure – We (and any subcontractors we engage) agree that we will not at any time disclose any of your confidential information to any third party.
  10. Additional Expenses – You agree to reimburse us for any requested expenses which do not form part of our contracted proposal including but not limited to additional pages,purchase of third party software, stock photographs, fonts, domain name registration, web hosting, SEO or advertising services or any other comparable expenses. These extra add-ons have to be paid immediately upon your request.
  11. Project recognition – innoMEDIA retains the right to display graphics and other web content elements from your website as examples of their work in their portfolio and as content features in other projects. innoMEDIA also retains the right to place a text link to innoMEDIA on the bottom of every page.

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Contact Details

innoMEDIA Web Design

Lake Country, BC, Canada


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